Media Reviews
If a picture is worth a 1,000 words...how many is a video worth? Photo credit: Dũng Trần Việt, @chunnysocrazy. Unsplash. Media Reviews are available as standard on all HelpfulCrowd plans. With HelpfulCrowd Media Reviews, real customers can upload their own photos and videos of your products which has been proven to significantly increase buyers confidence and sales conversionFew readersStorefront reviews
Start collecting and sharing reviews on your storefront from previous customers and visitors. Storefront Reviews work like this: Reviewer clicks on Write review button on the storefront Reviewer complete the onsite form and clicks Submit review If Auto publish is enabled, review will be immediately published and highlighted with a green border If reviewers email address matches an order for the same product, then the Verified Buyer badge is displayed with the reFew readersProduct/Service email review request suppression
Sometimes you may have specific products or services that you don't want to send review requests for. It may be for gift certificates or for a service request, such as a rework request. If you need to suppress review requests for specific products, you can manage these in Products Set-up steps Goto to the product catalogue Click Archive for the product you wish to suppressFew readersThe Smart Email Assistant
There are times when you need to engage with a customer on email and offline - to follow-up on a review and just to stay in touch and build relationships. The HelpfulCrowd Smart Email Assistant is a new, smarter way to do just that. Click on the customers email address in the Product Review or Q&A item and we magically create a pre-populated email, leaving you to add the key message and providing excellent customer service, faster. Don't take our word for it though, see it in action for yoursFew readersCustomer email review request suppression
Have you ever had a customer who said "please never contact me or send me email". Perhaps they have previously unsubscribed from a mailing list or newsletter so they expect to be added to a suppression list for all emails from your store. And whilst review requests are technically transactional in nature and not marketing, you want to keep the customer happy right? The great news is you can quickly and easily add email addresses in HelpfulCrowd on the email suppression (https://app.helpfulcrowFew readersSuppress review requests for repeat customers who have already reviewed the product
By default, HelpfulCrowd sends product review requests everytime a customer buys from you, regardless if they have previously provided a review for the products on the new order. If you have repeat purchasing customers, you don't want to spam these loyal customers with review requests for products they have already reviewed. Here's how you can respect your customers and protect your brand and business by only sending them review requests for products they haven't previously reviewed befoFew readersAuto Publish
Automatically publishing all reviews saves time and some say can even be the most valuable marketing tool for you business by providing: a unique opportunity to engage with customers - to build an immediate relationship and publicly demonstrate what your business stands for; and invaluable insight into best/worst product experiences Auto Publish can build more trust than almost any other feature if used and communicated correctly. How? Imagine for a moment that you are a shoppFew readersContentGuard™ Overview
Photo credit: Nicolas Prieto - Unsplash ContentGuard™ is a suite of tools that help you watchover and manage your content to help protect your business brand and reputation. How does ContentGuard work? ContentGuard utilises a number of methods to report and suppress content that falls outside the HelpfulCrowd Content Publishing Guidelines. These methodFew readersContentGuard Vision™
ContentGuard Vision™ automatically detects images that could be considered inappropriate. It uses Artificial Intelligence algorithms to automatically quarantine a suspect image. It's scope includes reviews, Q&A and comments. Quarantined content can be actioned by publishing or suppressing, giving you full control and ultimately preventing any inappropriate content being associated with your business. All images are automatically screened and provided with a quick reference indicator as detaiFew readersContentGuard Text™
ContentGuard Text™ gives you complete flexibility to create a customised list of words/phrases to automatically quarantine content if a match is found. It's scope includes reviews, Q&A and comments. You can create separate lists for profane and competitors words/phrases. Quarantined content can be actioned by publishing or suppressing, giving you full control and ultimately preventing any inappropriate content being associated with your business. ContentGuard Text™ works like this: CreFew readersContentGuard Control™
ContentGuard Control™ gives you complete flexibility to report and suppress content that doesn't comply with the HelpfulCrowd Review, Q&A or Content publishing guidelines. Content can be actioned in a single click and the scope includes reviews, Q&A and comments. Check out the following video to see hFew readersAutomatic storefront language translation
With a single mouse click you can change the language of the HelpfulCrowd store front display widgets. They will automatically translate and display the selected language to your all site visitors. Key Features Quick setup - we've done the translations so you don't have to Single 1-click change Automatically translates all HelpfulCrowd storefront text - including widgets, information and error input messages Overwrite and automatically update default email templates intoFew readersShare URL product review links with shipped products
It's great to have multiple touch points for customers to leave reviews. Out-of-the-box HelpfulCrowd sends post purchase review requests via email on your behalf. Another great touchpoint is to directly share a product review link with a customer with the physical shipped product. How does it work? Share the unique product URL with your customers - thank-you card, invoice, product label, instruction guide etc Customer goes to URL and leaves a review on a simplified product pageFew readersReview publishing guidelines
There are instances when a review should not be published. This article does not apply to negative reviews Below are some best practice guidelines to help you decide when to publish and when to archive or address offline. Generally a review should not be published if it: is unclear, does not make sense or the text is incomprehensible is irrelevant, off topic or contradictory to the star rating contaiFew readersPublishing Reviews
If you like to have full control over which reviews are published or perhaps you like to add comments to reviews and then publish, then find out how quick and easy it is with HelpfulCrowd. Review publishing works like this: Customer writes review and it is given the status of Pending We notify you by email that a new review has been received with a direct link to moderate Click on the link (or open the APP) to view, comment and publish Using Social Push (httFew readersUnpublishing Reviews
HelpfulCrowd gives you full control over what is and isn't published. Review can be unpublished from the storefront two different ways: Flagging a review as inappropriate Archiving Flagging a review or Q&A as inappropriate HelpfulCrowd's ContentGuard Control™️ is the recommend method to unpublish inappropriate reviews and Q&A. It provides the business owner with full control to report and immediately remove publicly facing content. The following short video shows a step-by-stepFew readersPushing reviews and Q&A to your social channels
It's easy to get more social with our Social Push feature. Screenshot: a review pushed to Facebook Here's how Social Push works Review or Q&A item must first be published to storefront - either manually or using Auto Publish After it has been published, the review or Q&A item can be pushed to sociaFew readersSharing reviews across products
Sometimes you have similar products in different variants but the same reviews apply equally to all similar products. You can easily share a review received for one product in a group with all the other products in the same group. This topic is covered in product groupsFew readersManaging negative reviews
HelpfulCrowd encourages publishing all negative reviews if it is within the review guidelines Let's face it, we all love 5 star reviews, but the reality is that it's really, really hard to please everyone - the sooner we accept that we don't live, work and play in a 5 star world, the easier it is to get down to the actual business of focusing on leveraging those 1 to 3 star reviews for our benefit. At HelpfulCFew readersScheduling review requests for online orders
HelpfulCrowd automatically converts online orders into review requests. Requests are delivered to customers via email which are scheduled and sent automatically based on set of customisable tools by the member - a set number of days after a trigger event. There are two types of email requests - first and reminder. We've already created some default text for the email templates to get you started right out-of-the-box after installing HelpfulCrowd, however we recommend personalising them for youSome readersSending requests for offline orders
Many of our members have businesses that have offline orders. They attend trade shows or have drop-in orders off the street. As these orders aren't processed online review requests aren't automatically sent, which is why we created the offline order import tool. Review requests can be sent for offline orders either as: Single requests - web form entry for single requests Bulk upload import - for importing multiple offline orders Single request To create a single request,Some readersShare Q&A across different products
Sometimes you have similar products in different variants but the same Q&A applies equally to all similar products. You can easily share the Q&A received for one product in a group with all the other products in the same group. This topic is covered in product groupsFew readersPersonalise Social Push (Q&A) template
You want your Q&A pushed to your social channels to look just right, to communicate the right information and to engage followers right? Something like the screenshot below perhaps? Read on to find out how to personalise your best Q&A to share on your social channels. Screenshot: here's just one example of what a customised social template can produce We'd normally pre-populateFew readersQuestion and Answer (Q&A) publishing guidelines
There are instances when a question should not be published. Below are some best practice guidelines to help you decide when a question should and shouldn't be published. Generally questions should not be published if it: is unclear, does not make sense or the text is incomprehensible is not relevant or is off topic is about a competitors product contains sensitive personal information - yours or someone elses contains inappropriate language contains information whichFew readers