Articles on: Working with Reviews and Q&A

Pushing reviews and Q&A to your social channels

It's easy to get more social with our Social Push feature.

Screenshot: a review pushed to Facebook

Here's how Social Push works

Review or Q&A item must first be published to storefront - either manually or using Auto Publish
After it has been published, the review or Q&A item can be pushed to social channel(s) by clicking on the relevant social icon

Note: when an item is unpublished from the storefront (i.e. archived via HelpfulCrowd control panel) then all social posts attached to that review will also be unpublished. This may result in a loss of comments or other content attached to the post on your social channel.

Publishing content to other channels

We may not have 1-click share option for all the channels you use to promote your products but most social networks and messaging apps will still create a review or Q&A thumbnail if you use our magic link. It is available in the bottom right corner of your review or Q&A items:

Click "Copy shareable link" button
Paste the link in your post or a message.

If your app supports rich thumbnails, it should create one automatically. In case the thumbnail is not available, clicking the link will still take your customers to corresponding product page.

We also recommend reading:

Social Push Set up
Personalise Social Push templates
Facebook: Product Reviews Tab

Updated on: 28/07/2022

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