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Learn about the latest HelpfulCrowd features
Maximise Business Reviews with Review Toggle
When leaving product reviews customers usually also make mention of business services, such as the delivery time, the ease of ordering or even the help they received when deciding. Don't let these reviews go to waste. Instead, toggle these reviews and show them off as both business and product reviews or just business reviews. How to publish a product review as a business review Go to the review under Moderation > Reviews Click on the Business button to mark the review as also
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Re-review
In business there can be misunderstandings, hiccups and other situations when a customer may write a critical review. Now there's a way, after resolving the issue or clarifying the misunderstanding, you can recover a critical review and turn it into a positive review. Introducing Re-review, standard in every HelpfulCrowd plan. Just one more way HelpfulCrowd is helping you manage your brand reputation and maximise positive reviews. How does it work? Like most of our features, we try to ma
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Business reviews
Business reviews are just important as product reviews. Some would argue more important, because it provides an overall review of your business and is the first reviews that customers may look at. What are business reviews? Business reviews are called by many names, such as Company reviews, Site reviews, Service reviews and Seller ratings. At the end of the day, they give the opportunity for you to showcase what customers think about your business overall and your service. How can the
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Google Shopping Product Rating Integration
If you sell on Google Shopping, you can now significantly increase Click Through Rates (CTRs) by up to 107% by up to displaying your HelpfulCrowd review ratings under your products on Google Shopping. Example of Google Shopping with product star ratings Critical pre-requisites: To save you time and frustration, we recommend that you fully familiarise yourself with the
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Recommended Product Promotions
The Recommended Products feature helps you sell more by discretely promoting offers in Thank-you emails your customers may be interested in. Recommended Product Email Widget Key feature points: The recommended product widget can be embedded in all HelpfulCrowd email templates Up to 10 products can be selected Products will be displayed in the widget in the or
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Badges
Badges are a great way to build trust and credibility with visitors, showing off the total number of reviews and average review rating. There are 2 types of Badges : Trust Badge Summary Badge They can also be used anywhere on your site and even included on email signature strips. ![
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Aftership + HelpfulCrowd
Sending review requests after the customer has received the goods is one of the best ways to increase review collection rates. If you're using Aftership, you can now integrate it with HelpfulCrowd to trigger and send review requests shortly after the order has been delivered. Aftership + HelpfulCrowd integration steps Go to Tools > Integrations Click on Connect on the Aftership integration card Follow the onscreen instruction
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