Question 1

Import Product Reviews

Accepted Answer

You can import reviews from any other review source using our Review importer.
If the reviews originate from a listed review platform, simply select that platform before importing the file, otherwise just use our Custom Template to import ANY review (with photos and videos) from any source.

You can easily import your existing product ratings & reviews into HelpfulCrowd in four easy steps:

Export - your rating and review data from your existing platform
Download - the HelpfulCrowd template
Format - Use a spreadsheet application, such as Google Sheets (recommended) to edit and format your question and answer data from your existing platform into the HelpfulCrowd .csv file format in UTF-8 encoding
Import - In the HelpfulCrowd App Go to Tools > Data import

HelpfulCrowd Custom Template fields (click to enlarge)

Before formatting and trying to import the file, please read and check the following:

Status and verified field values are case sensitive. They need to be entered in lowercase

Make sure your file is in valid CSV format wit

Question 2

Important Tips for Importing Reviews

Accepted Answer

At HelpfulCrowd, we try to make the migration and importing of reviews simple and painless,

Here's some important topics to be aware of when importing reviews using the custom CSV import template.

Only use Google Sheets to edit the file - DONOT use Excel
Use the correct product ID if importing product reviews. For business reviews, leave the product ID field empty
A unique email address is linked to a unique customer name
Use the correct date format - yyyy/mm/dd or dd/mm/yyyy
Add a review status - published, pending, archived
Ensure the photo/video URL link is a direct link and public

We'll cover off each of the above items in the following sections in more detail, so let's get started….

Only use Google Sheets to edit the file

Errors have been reported when saving CSV files with Excel. It is for this reason that we only endorse using Google Sheets to edit and download the file a CSV. Using Excel is likely to result in a rejected import file.

Product IDs

The Product ID is not the SKU, EAN or any other additional product descriptor. The Product ID is a unique reference assigned to each product by the eCommerce platform when first created and cannot be changed.

Using the correct product ID will ensure that your reviews show against the correct product.

If you're uploading product reviews, then these must have Product ID's. If you are uploading business reviews, then these should be left empty.

Product IDs can be found either in the

Question 3

Installing HelpfulCrowd: Ecwid

Accepted Answer

On Ecwid, HelpfulCrowd can be installed in a few seconds.

Locate app

If you are logged in to your Ecwid control panel, search for "HelpfulCrowd" in Apps menu and click on app icon:

Or reach our app on Ecwid app marketplace and click Get App.

Install app

Once you have HelpfulCrowd app page open in your control panel, click install:

The app will install in a few seconds and you will be redirected to our native Ecwid dashboard. This is where your incoming reviews and Q&A will appear. Make sure to also check out our main app

Question 4

Encode and create UTF-8 import files as and save them as .csv

Accepted Answer

Like many other applications, HelpfulCrowd requires the import file to be saved as a csv in UTF-8 encoding to ensure that it can be correctly read and imported.

There are a few different ways to get UTF-8 encoding so we'll cover the most common programs and ways to do it.

Google Sheets

Google Sheets is fast becoming more popular by the day and is the preferred method of converting and saving UTF-8 CSV files.

1a - If your data is currently in Google Spreadsheets
i) Open the Google Spreadsheet and relevant data tab.
ii) Continue to Step 2.

OR

1b - If your data is currently in another spreadsheet program
i) Open the spreadsheet, select the relevant cells and copy the data to the clipboard.
ii) Open a new Google Sheet, select cell A1 and goto Edit > Paste Special and click on Paste values **only
**iii) The data should now be in a Google Spreadsheet. Continue to Step 2.

Click File > Download As > Comma-seperated values (.csv, current sheet)

Google Sheets will save the spreadsheet to your local drive automatically in UTF-8 format with a name using the filename and CSV file type.

Excel for Windows

1. Click File (or the Coloured

Question 5

Setting Up Product Groups

Accepted Answer

HelpfulCrowd lets you group similar products together and share individual reviews and Q&A across the products in that group.

Product groups are usually used by businesses that have separate product pages for different variants (colour, size etc) for the same product.

Product Group Key features

Product groups allow grouping similar products so that all reviews and Q&A are shared across them irrespective of which product in the group generated the item
One product can be assigned to more than one group or not assigned to any group
Products can be added or removed from groupings at any time and the changes will immediately be displayed in the storefront

Creating a Product Group

Start by going to Products > Groups and click + New group

The following screen capture shows you an example of the next steps to follow.

Modifying a Product Group

In Products > Groups select the product group you want to modify.

The following screen capture shows you an example of the next steps to follow.

Deleting a Product Group

In Products > Groups select the product group you want to dele

Question 6

Facebook: Product Reviews

Accepted Answer

NOTE: Facebook has unfortunately updated their policy and only allows FB pages with more than 2,000 likes to add a custom Reviews Tab to a business pages site. If you have less than 2,000 likes, you will not be able to install this feature.

Facebook is one of the best and easiest ways to extend your brand and product reach to literally '000's of potential customers. With Facebook: Product Reviews, your Facebook audience will never miss another review. We'll also automatically update the reviews displayed in the Facebook: Product Reviews whenever they are published on your storefront.

Screenshot: Facebook: Product Reviews tab

If you're using the Media Reviews feature all published photos will automatically be published and viewable on Facebook: Product Reviews, creating even more engagement and time spent on your pages.

To create the easiest buying experience for shoppers we've also inserted direct shopping links back to the product pages ;-)

So let's get started and show you how easy it is to install and configure.

1. Setup steps for HelpfulCrowd Reviews Facebook Tab

Goto Marketing > Share on Facebook
Enable the Reviews Facebook Tab by going to Marketing > Facebook Tab > Reviews Tab on Facebook Page
Save

You now w

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