Question 1

Import Product Reviews

Accepted Answer

You can import reviews from any other review source using our Review importer.
If the reviews originate from a listed review platform, simply select that platform before importing the file, otherwise just use our Custom Template to import ANY review (with photos and videos) from any source.

You can easily import your existing product ratings & reviews into HelpfulCrowd in four easy steps:

Export - your rating and review data from your existing platform
Download - the HelpfulCrowd template
Format - Use a spreadsheet application, such as Google Sheets (recommended) to edit and format your question and answer data from your existing platform into the HelpfulCrowd .csv file format in UTF-8 encoding
Import - In the HelpfulCrowd App Go to Tools > Data import

HelpfulCrowd Custom Template fields (click to enlarge)

Before formatting and trying to import the file, please read and check the following:

Status and verified field values are case sensitive. They need to be entered in lowercase

Make sure your file is in valid CSV format wit

Question 2

Important Tips for Importing Reviews

Accepted Answer

Here at HelpfulCrowd, we try to make the migration and importing of reviews simple and painless,

If you need to use the customer import csv template, there are some important tips and tricks that we'd like to share with you to make it as easy and painless as possible.

Imported review files are either imported incorrectly, rejected entirely or specific lines due to the following common reasons:

Incorrect product IDs
Customer names linked to email addresses
Date formats
Indirect or incorrect Photo/video URL link
Using Excel to edit and generate CSV files

We'll cover off each of these in the following sections, so that you have a pain free and quick import process.

So let's get started….

Incorrect Product IDs

The Product ID is a unique reference that cannot usually be changed after the product has been created.

For clarification, the Product ID is not the SKU, EAN or any other additional product descriptor.

Product IDs can be found either in the HelpfulCrowd App or on your eCommerce platform.

HelpfulCrowd App

The Product ID is highlighted in the purple rectangle below.

DONOT include the # that precedes the number.

ECWID Product ID

When logged into Ecwid and on the product page in the catalog, the Product ID can be located in the URL.

![](https://storage.crisp.chat/users/helpdesk/website/66fbd5d04fe00400/image-2_1

Question 3

Installing HelpfulCrowd: Ecwid

Accepted Answer

On Ecwid, HelpfulCrowd can be installed in a few seconds.

Locate app

If you are logged in to your Ecwid control panel, search for "HelpfulCrowd" in Apps menu and click on app icon:

Or reach our app on Ecwid app marketplace and click Get App.

Install app

Once you have HelpfulCrowd app page open in your control panel, click install:

The app will install in a few seconds and you will be redirected to our native Ecwid dashboard. This is where your incoming reviews and Q&A will appear. Make sure to also check out our main app

Question 4

Encode and create UTF-8 import files as and save them as .csv

Accepted Answer

Like many other applications, HelpfulCrowd requires the import file to be saved as a csv in UTF-8 encoding to ensure that it can be correctly read and imported.

There are a few different ways to get UTF-8 encoding so we'll cover the most common programs and ways to do it.

Google Sheets

Google Sheets is fast becoming more popular by the day and is the preferred method of converting and saving UTF-8 CSV files.

1a - If your data is currently in Google Spreadsheets
i) Open the Google Spreadsheet and relevant data tab.
ii) Continue to Step 2.

OR

1b - If your data is currently in another spreadsheet program
i) Open the spreadsheet, select the relevant cells and copy the data to the clipboard.
ii) Open a new Google Sheet, select cell A1 and goto Edit > Paste Special and click on Paste values **only
**iii) The data should now be in a Google Spreadsheet. Continue to Step 2.

Click File > Download As > Comma-seperated values (.csv, current sheet)

Google Sheets will save the spreadsheet to your local drive automatically in UTF-8 format with a name using the filename and CSV file type.

Excel for Windows

1. Click File (or the Coloured

Question 5

Facebook: Product Reviews

Accepted Answer

NOTE: Facebook has unfortunately updated their policy and only allows FB pages with more than 2,000 likes to add a custom Reviews Tab to a business pages site. If you have less than 2,000 likes, you will not be able to install this feature.

Facebook is one of the best and easiest ways to extend your brand and product reach to literally '000's of potential customers. With Facebook: Product Reviews, your Facebook audience will never miss another review. We'll also automatically update the reviews displayed in the Facebook: Product Reviews whenever they are published on your storefront.

Screenshot: Facebook: Product Reviews tab

If you're using the Media Reviews feature all published photos will automatically be published and viewable on Facebook: Product Reviews, creating even more engagement and time spent on your pages.

To create the easiest buying experience for shoppers we've also inserted direct shopping links back to the product pages ;-)

So let's get started and show you how easy it is to install and configure.

1. Setup steps for HelpfulCrowd Reviews Facebook Tab

Goto Settings > Social Accounts
Enable the Reviews Facebook Tab by going to Settings > Widgets
Save

You now will b

Question 6

Setting Up Product Groups

Accepted Answer

HelpfulCrowd lets you group similar products together and share individual reviews and Q&A across the products in that group.

Product groups are usually used by businesses that have separate product pages for different variants (colour, size etc) for the same product.

Product Group Key features

Product groups allow grouping similar products so that all reviews and Q&A are shared across them irrespective of which product in the group generated the item
One product can be assigned to more than one group or not assigned to any group
Products can be added or removed from groupings at any time and the changes will immediately be displayed in the storefront

Creating a Product Group

Start by going to Products > Groups and click + New group

The following screen capture shows you an example of the next steps to follow.

Modifying a Product Group

In Products > Groups select the product group you want to modify.

The following screen capture shows you an example of the next steps to follow.

Deleting a Product Group

In Products > Groups select the product group you want to dele

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