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Growing Your Business
Learn how to fast track business growth with Reviews and Q&A
HelpfulCrowd Branding
Nothing builds trust and credibility faster with visitors than communicating that the reviews they are viewing have been independently collected by a third party service. The HelpfulCrowd brand and logo does exactly that. More credibility = more trust = more sales. For this reason we recommend leaving the branding on your site, but we also understand that it might not fit with
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Facebook: Product Reviews
NOTE: Facebook has unfortunately updated their policy and only allows FB pages with more than 2,000 likes to add a custom Reviews Tab to a business pages site. If you have less than 2,000 likes, you will not be able to install this feature. Facebook is one of the best and easiest ways to extend your brand and product reach to literally '000's of potential customers. With Facebook: Product Reviews, your Facebook audience will never miss another review. We'll also automatically update the
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Social Sharing
Allowing anyone to share reviews on their social channel is a great way to expand reach, create conversation and get more traffic. Anyone can now easily share a review on their favourite social channel...or even email it ;-) Here it is in action! Screen capture: Social and email review sharing We also recommend reading: [Social Push](https://helpfulguides.crisp.help/
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Thank-you emails for reviews
Share the love (or say sorry) when you receive a review. Customers can give different types of reviews, which is why we have created two different templates that you can use - one for positive previews (4 & 5 rating stars) and one for critical reviews (3 rating stars and less). This gives you the flexibility to send different messages to customers depending on the star rat
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Promotion and Coupon Engine (PaCE™️)
photo credit: Joanjo Pavon from Unsplash Sharing coupons with customers after purchase during the review collection process is a great way to generate repeat sales. It's also a great way to accelerate and boost review collection rates, especially for new stores. What does PaCE™️ stand for? PaCE™️ is HelpfulCrowd's Pro
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What makes PaCE™️ superior to competitor solutions for sharing Coupons?
It is a simple affair to include a reusable or static coupon in any email template. But if you are looking for more flexibility and control over what coupons are issued, when, then PaCE™️ is the answer. Competitor Offerings Many competitor offerings require constant monitoring and administration of promotions and associated coupons. This results in more time and cost and also the possibility of errors occurring with incorrect or expired coupons being shared accidentally with customers. Pa
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Getting started with PaCE™️
PaCE™️ is a great way to build customer loyalty, repeat sales and simultaneously boost review collection rates even more than HelpfulCrowds FRX™️ alone. How Do I Get Started? Getting started will depending on how you want to use PaCE™️. Here's two common use case scenarios how PaCE™️ can be used: Promotion or sales notifications included on email templates between specific dates Sharing Reusable (static) or Unique (dynamic) coupon codes, limited or unlimited in number between s
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Step 1: Create discount coupons in eCommerce platform
PaCE™️ and the eCommerce coupon system have two very specific and distinct purposes: PaCE™️ - to share the coupon code with the customer based on specific promotion criteria eCommerce coupon - to honor and provide the customer with the coupon discount when they checkout on the eCommerce platform using the coupon code For PaCE™️ to be able to notify the customer of the coupon code that will be honored during shop checkout, the coupon code must first be setup in the eCommerce system
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Step 2a: Create Reusable discount coupons in PaCE™️
After creating the coupon in the eCommerce platform, the same coupon needs to be created in PaCE™️, so that they can be sent to customers and are honored in the eCommerce platform. Promotions are managed through the Promotion Dashboard and Coupons are managed through the Coupon Dashboard. As coupons are exclusively used with Promotions in PaCE™️, the Coupon Dashboard is accessed via, and resides within the Promotion Menu and Dashboard. Coupon Creation To create a coupon in PaCE
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Step 2b: Create Unique discount coupons in PaCE™️
After creating the series of unique coupons in the eCommerce platform, the same coupons need to be created in PaCE™️ so that they can be sent to customers and are honored in the eCommerce platform. Promotions are managed through the Promotion Dashboard and Coupons are managed through the Coupon Dashboard. As coupons are exclusively used with Promotions in PaCE™️, the Coupon Dashboard is accessed via, and resides within the Promotion Menu and Dashboard. Coupon Creation To create
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Step 3: Create Promotion in PaCE™️ with a discount coupon
An active promotion can be included in any HelpfulCrowd email template by simply using the Promotion placeholder - the unique promotion name. Name - unique promotion name that is used in email templates Coupon - relevant coupon to attached to promotion Start date - first date promotion should appear in emails End date - last date promotion should appear in emails 5
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Step 4: Add Promotion to email template
A promotion can be added to any HelpfulCrowd email template. Active and available promotions will be displayed in the placeholder section of the email templates. When the promotion expires or coupon is no longer valid, the Promotion (text and coupon) will automatically be hidden in all emails it is attached to. In the example below, we are inserting the Promotion ThankU5% containing a unique coupons to the Positive Thank-you email template. 