Articles on: Setting up HelpfulCrowd

Working with Inventory: Squarespace

After connecting HelpfulCrowd with your Squarespace site we start the process of importing all of the Squarespace Inventory items - physical, digital, service and giftcards.

The least you need to know

We will automatically import all Squarespace inventory items shortly after connecting HelpfulCrowd to your Squarespace store
Changes to inventory and inventory item details are initiated automatically after saving changes
Deleted inventory items will automatically be archived in our app after saving changes
We will stop collecting and displaying reviews for any hidden and archived catalog items in HelpfulCrowd
Only published HelpfulCrowd catalog items are counted towards our paid plans
Digital and Services type of Products cannot be synced in to the app, as they are not yet provided by SquareSpace API

Updating Inventory Item and Details

Here's some of the things we will check and update: 

Item name
Item status i.e. deleted
Item thumbnail image

Changing Squarespace Item Status
You can change the status of the product on the Item menu item on the product card.

Any deleted products in the Squarespace inventory will automatically be changed to the archived status in HelpfulCrowd, as indicated in the screenshot below.

Note: HelpfulCrowd doesn't collect reviews or show reviews on the storefront pages for hidden or archived products. 

You can also manually manage the status of products in HelpfulCrowd. Note, that this doesn't change the status of items in the Squarespace Inventory. 

The hidden status is usually used for items that you don't want to collect or show reviews for, such as gift cards or warranty items.

The archived status is usually reserved for items that are either deleted or will no longer be stocked and sold.

Good news is that even if you make a mistake and delete an items in the Squarespace inventory, we'll keep all reviews associated with it so the reviews aren't lost...forever.

Updating Squarespace Thumbnail Images
The Squarespace item thumbnail image can be changed under the Options menu on the product card. 

Delete the existing image and then upload a new replacement image.

Follow a similar process to update the product title.

As always, if  you have any problems, then please reach out to us through our chat channel. Generally speaking, product updates should take no longer than 5 minutes, depending on the size of your Inventory. 

We also recommend reading:

Getting started
Working with orders
Jumpstart review collection
Supressing review requests

Updated on: 03/04/2023

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