Uninstalling HelpfulCrowd: Shopify
Like many similar apps, HelpfulCrowd needs to add files and code to your store theme so that our app provides best experience for you and your customers.
If you have uninstalled our app and HelpfulCrowd is still showing on your store pages, it's most likely because our code snippets haven't been removed from your theme.
To remove HelpfulCrowd entirely from your theme there are two steps:
Removing inserted code snippets from the theme files
Removing the HelpfulCrowd files
If the HelpfulCrowd automatically injected code snippets have been modified or if they have been added manually then they'll need to be removed manually.
A modified Shopify theme file will usually have a purple dot beside it, so this might help in shortlisting the files to first search in.
In the example above, you can see that this is the theme.liquid file and you can see the hc-styles code on the right. We also include a starting and ending comment for our automatically injected files, so you can remove these as well if they are present.
All HelpfulCrowd code snippets in files contain the following code:
Open the Shopify theme editor
Look for files with a purple dot beside them
Open the file and search for the above code in that file (by pressing CTRL+F / CMD+F)
If you locate the line of code which starts with the above code, delete the entire line (you can delete comment lines if they are present as well if you wish)
Save the file
Rinse and repeat for each of the other files searching for the {% include 'hc- term above.
The theme code snippets just removed look up specific HelpfulCrowd files which we automatically added to your theme on installing - with your permission of course
These files do not do any harm by themselves and an be left here, however you can remove them if you think they are no longer needed.
These files are easier to locate and delete any file created by HelpfulCrowd as the file name will always start with "hc-" prefix.
Open the Shopify theme editor
Go to the Snippet section on the left hand menu
Select a file starting with "hc-" and then delete
Rinse and repeat for each HelpfulCrowd file you find.
Once you have completed store clean-up, you can now uninstall the app:
Go to your Shopify admin
Go to Apps menu
Locate HelpfulCrowd and click the delete button
If you have uninstalled our app and HelpfulCrowd is still showing on your store pages, it's most likely because our code snippets haven't been removed from your theme.
Removing HelpfulCrowd-specific code and files manually
To remove HelpfulCrowd entirely from your theme there are two steps:
Removing inserted code snippets from the theme files
Removing the HelpfulCrowd files
1. Removing inserted theme code snippets
If the HelpfulCrowd automatically injected code snippets have been modified or if they have been added manually then they'll need to be removed manually.
A modified Shopify theme file will usually have a purple dot beside it, so this might help in shortlisting the files to first search in.
In the example above, you can see that this is the theme.liquid file and you can see the hc-styles code on the right. We also include a starting and ending comment for our automatically injected files, so you can remove these as well if they are present.
Searching in the file
All HelpfulCrowd code snippets in files contain the following code:
{% include 'hc-Open the Shopify theme editor
Look for files with a purple dot beside them
Open the file and search for the above code in that file (by pressing CTRL+F / CMD+F)
If you locate the line of code which starts with the above code, delete the entire line (you can delete comment lines if they are present as well if you wish)
Save the file
Rinse and repeat for each of the other files searching for the {% include 'hc- term above.
2. Removing HelpfulCrowd files
The theme code snippets just removed look up specific HelpfulCrowd files which we automatically added to your theme on installing - with your permission of course
These files do not do any harm by themselves and an be left here, however you can remove them if you think they are no longer needed.
These files are easier to locate and delete any file created by HelpfulCrowd as the file name will always start with "hc-" prefix.
Open the Shopify theme editor
Go to the Snippet section on the left hand menu
Select a file starting with "hc-" and then delete
Rinse and repeat for each HelpfulCrowd file you find.
Uninstalling the app
Once you have completed store clean-up, you can now uninstall the app:
Go to your Shopify admin
Go to Apps menu
Locate HelpfulCrowd and click the delete button
Updated on: 05/03/2021
Thank you!