Setting Up Product Groups
HelpfulCrowd lets you group similar products together and share individual reviews and Q&A across the products in that group.
Product groups are usually used by businesses that have separate product pages for different variants (colour, size, etc.) for the same product.
Product Group Key features
- Product groups allow grouping similar products so that all reviews and Q&A are shared across them irrespective of which product in the group generated the item
- One product can be assigned to more than one group or not assigned to any group
- Products can be added or removed from groupings at any time and the changes will immediately be displayed in the storefront
Creating a Product Group
Start by going to Products > Groups and click + New group
The following screen capture shows you an example of the next steps to follow.
Modifying a Product Group
In Products > Groups select the product group you want to modify.
The following screen capture shows you an example of the next steps to follow.
Deleting a Product Group
In Products > Groups select the product group you want to delete.
The following screen capture shows you an example of the next steps to follow.
Product Group Statistics
The “Product Group” view presents a chart illustrating the average number of reviews and average number of questions across all products within the selected group. This visualization enables you to analyze aggregate trends and statistics based on combined data. Note that this analysis is available only to you and will not be shared externally.
You can view the group statistics clicking on 'View group stats' link as shown in the below image, and it will redirect you to the statistics chart at the bottom.
Statistics Chart Components
The chart consists of three key metrics:
- Product Count - Indicates the total number of products included in the group.
- Average Rating - Represents the combined average rating across all product reviews. The chart’s bars further break down the distribution into 1 to 5-star ratings based on the reviews.
- Q & A - Shows the cumulative number of questions and answers across all added products within the group.
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Updated on: 29/09/2025
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