Articles on: Setting up HelpfulCrowd

Modifying the delay before the first email is sent

⏱️ Adjusting Delay & Trigger for First Review Request Email


To configure the delay period and order status trigger for the first review request email:


  1. Navigate to Review Collection
  2. Go to Email Templates
  3. Select Product Review
  4. Open the First Review Request Email
  5. Click the Edit (✏️) icon
  6. Under Template Settings, you can:
  • Set the delay (in days) before the first email is sent
  • Choose the order status that triggers the email



Updated on: 25/07/2025

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