You do!

HelpfulCrowd gives complete flexibility and control over what is, and what isn't published and shared. We suggest that you familiarise yourself with best practice publishing guidelines for Reviews and Q&A

As a general rule we recommend publishing all relevant reviews. A negative review is a great opportunity to create a positive experience.

If you do not believe that the review is representative of the actual experience you can contact the customer privately with the Smart Email Assistant feature with a view to resolving their concerns and turning it into a great experience.

We also recommend reading:

Review publishing guidelines
Q&A publishing guidelines
Publishing reviews
Managing negative reviews
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