Articles on: HelpfulCrowd Basics

What is User Generated Content (UGC) and why is it so important for my business?

User Generated Content (UGC) is the name used to describe any form of content, such as ratings & reviews, question & answer, photos, discussions and any other forms of content created by customers that is publicly available to other consumers and end-users.

If you're not using UGC today to grow your business then you are missing out on sales and one of the most powerful ways to expand your business reach, reputation and brand. Don't take our word for it though, read

Sharing UGC on your online storefronts, blogs and social channels generates a ton of unique and frequently changing content which is important in this digital age largely owned by search engines.

With almost a third of our online time on social media OFCOM survey UGC is an activity which should be prioritized and can easily be shared across social channels, creating awareness, backlinks and traffic - one reason why Social Push is an important feature.

Infographic: Courtesy of Nicho on UGC

When used effectively, UGC provides significant benefits driving real results through:

Promotion - Customers sharing their authentic stories is a great promotional tool to share with other prospective customers
Influence - More people are using UGC to make decisions.  In a recent survey
Creating Trust - Social media being what it is means that people trust their connections -  a whopping 92 percent of social media users in fact trust UGC more than traditional advertising. Customers posting and tweeting and not being paid creates even more credibility to the brand, products and retailer
Relevance - Like minded people stick together, which mens that most people promote products or services that are relevant to them and social network
Being Memorable - People remember UGC more than other forms of advertising, for all of the reasons outlined above, with 35 percent finding it more memorable than any other form of media

Ensure that you're collecting and leveraging your UGC!

We also recommend reading:

The importance of Ratings and Reviews
Social Push

Updated on: 08/03/2021

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