Give a 'little something' back to your customers with Review Rewards. It only takes two simple steps to setup using Thank-you emails.
Review Rewards work like this:
- First and reminder review request email templates highlight to your customer that you'll send them a 'secret surprise' for taking the time to write a review
- When the customers submits the review, they receive a Thank-you email with the coupon code
Review Reward Setup steps
- Customise the Review Request Email templates and let your customers know that if they write a review you'll send them a 'secret surprise' for their time and feedback
- Customise the positive AND critical Thank-you Email templates and include a static coupon code that you generated in your Ecommerce platform
Remember to also ensure that you detail any coupon restrictions - eligible products, expiry dates or other relevant coupon information.
Screenshot: Positive Thank-you email template
Pro tip: Consider using a higher value coupon in the critical review Thank-you email. This is a great way to show that you genuinely care and appreciate your customers open and honest feedback. It's also a great way to get a second chance to delight them.
Best practice suggests (and HelpfulCrowd agree) that when offering coupons, gifts or discounts in connection to reviews, they should not be offered in exchange for favourable or positive reviews only.
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