> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://www.guides.helpfulcrowd.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is counted as an order?

### What is an order?

An **order** is defined as 'a sale made to a customer through your online store or an offline order imported into HelpfulCrowd using the manual import feature'.

### What orders are counted during the free 14-day trial?

You can import historical online orders, connect to your online store and send manual review requests during the trial period.

Generally during the free trial we allow 500 orders to be imported free of charge.

### What items are counted for billing purposes after the free 14-day free trial?

The following items **are** counted for billing purposes at any time after the 14-day free trial:

*   Online orders submitted to HelpfulCrowd from your online store;
*   Historical imported online order (not reviews);
*   Offline orders that are uploaded via the **Bulk request** feature;
*   Offline orders that are created via the **+New request** feature.


![](https://storage.crisp.chat/users/helpdesk/website/66fbd5d04fe00400/image_13uqnlt.png)

### What items are NOT counted for billing purposes after the free 14-day free trial?

The following items are not counted for billing purposes at any time after the 14-day free trial:

*   Storefront reviews;
*   Imported Question & Answer items;
*   Online Question & Answer items.

**We also recommend reading:**

*   [Available plans](https://helpfulguides.crisp.help/en/article/what-plans-are-available-lh00x1/)
*   [How plans are billed](https://helpfulguides.crisp.help/en/article/how-are-plans-billed-jfa0hg/)