> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://www.guides.helpfulcrowd.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is a review request?

A review request is an email request sent to a customer after they have had an interaction with a business.

Review requests are sent automatically after a specific trigger events and set number of days, both which are customisable - learn more on [scheduling review requests](https://helpfulguides.crisp.help/en/article/scheduling-review-requests-for-online-orders-1b4tops/)

You can also read more about how we collect reviews and our [Frictionless Review Xperience (FRX™)](https://helpfulguides.crisp.help/en/article/how-do-you-collect-reviews-and-what-is-frx-smgv8m/).

### Alternative ways to generate review requests:

*   [Import online orders](https://helpfulguides.crisp.help/en/article/import-past-historic-online-orders-1652i0f/)
*   [Offline review requests](https://helpfulguides.crisp.help/en/article/sending-requests-for-offline-orders-x2oour/)