> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://www.guides.helpfulcrowd.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Uninstalling HelpfulCrowd: Shopify

Like many similar apps, HelpfulCrowd needs to add files and code to your store theme so that our app provides best experience for you and your customers. 

If you have uninstalled our app and HelpfulCrowd is still showing on your store pages, it's most likely because our code snippets haven't been removed from your theme.

## Removing HelpfulCrowd-specific code and files manually

To remove HelpfulCrowd entirely from your theme there are two steps:

1.  Removing inserted code snippets from the theme files
2.  Removing the HelpfulCrowd files

### 1. Removing inserted theme code snippets 

If the HelpfulCrowd automatically injected code snippets have been modified or if they have been added manually then they'll need to be removed manually.

A **modified** Shopify theme file will usually have a purple dot beside it, so this might help in shortlisting the files to first search in.  

![](https://storage.crisp.chat/users/helpdesk/website/413bda368277c400/4668f95f-b2bc-4d16-90ce-356f7a_kt7106.png)

In the example above, you can see that this is the **theme.liquid** file and you can see the **hc-styles** code on the right.  We also include a starting and ending **comment** for our automatically injected files, so you can remove these as well if they are present.

### Searching in the file

All HelpfulCrowd code snippets in files contain the following code:

``` {% include 'hc-```

1.  Open the **Shopify theme editor**
2.  Look for files with a **purple dot** beside them 
3.  Open the file and search for the above code in that file (by pressing **CTRL+F** / **CMD+F**)
4.  If you locate the line of code which starts with the above code, **delete the entire line** (you can delete comment lines if they are present as well if you wish)
5.  **Save** the file

![](https://storage.crisp.chat/users/helpdesk/website/ef8017b56043a000/789e5a70-06ff-400f-b198-70bb8e_v3puw3.gif)

Rinse and repeat for each of the other files searching for the **{% include 'hc-**  term above.  

### 2. Removing HelpfulCrowd files

The theme code snippets just removed look up specific HelpfulCrowd files which we automatically added to your theme on installing - with your permission of course ;-)

These files do not do any harm by themselves and an be left here, however you can remove them if  you think they are no longer needed.

These files are easier to locate and delete any file created by HelpfulCrowd as the file name will always start with "hc-" prefix.

1.  Open the **Shopify theme editor**
2.  Go to the **Snippet** section on the left hand menu
3.  Select a file starting with "hc-" and then **delete**  
    

![](https://storage.crisp.chat/users/helpdesk/website/dace46c4633bf000/cd6371a3-2d72-49b2-bdde-af4bc3_17o5448.gif)

Rinse and repeat for each HelpfulCrowd file you find.

## Uninstalling the app

Once you have completed store clean-up, you can now uninstall the app:

*   Go to your Shopify admin
*   Go to **Apps** menu
*   Locate HelpfulCrowd and click the delete button

![](https://storage.crisp.chat/users/helpdesk/website/19ac4395cf778a00/83a998fb-b554-45fa-8354-2a5507_yvvx8j.gif)