> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://www.guides.helpfulcrowd.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The Smart Email Assistant

There are times when you need to engage with a customer on email and offline - to follow-up on a review and just to stay in touch and build relationships.

The HelpfulCrowd Smart Email Assistant is a new, smarter way to do just that.

Click on the customers email address in the Product Review or Q&A item and we magically create a pre-populated email, leaving you to add the key message and providing excellent customer service, faster.

Don't take our word for it though, see it in action for yourself in this short video.

![](https://storage.crisp.chat/users/helpdesk/website/66fbd5d04fe00400/2022-07-2822-31-42_huv4k2.gif)

**We also recommend reading:**

*   [Managing negative reviews](https://helpfulguides.crisp.help/en/article/managing-negative-reviews-nnsshr/)
*   [Publishing reviews](https://helpfulguides.crisp.help/en/article/publishing-reviews-s6jgiy/)
*   Answering questions