> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://www.guides.helpfulcrowd.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# SiteSync

### Overview

**SiteSync** is a powerful, time-saving feature that:
* shares reviews and Q&A across different stores with the same products (e.g. stores in different languages but with same products and SKUs); or
* facilitates the seamless migration of reviews and Q&A across different e-commerce platforms where HelpfulCrowd is installed.
 
Leveraging consistent product SKUs, SiteSync enables the automated sharing and transfer of reviews and Q&A —eliminating the need for manual editing or formatting.

### Benefits of SiteSync
* **Highly Efficient**: Reduces manual workload with its automated matching capabilities.
* **Accurate and Reliable**: SKU-based matching ensures proper alignment of reviews.
* **Preserves Social Proof**: Maintains valuable review content and buyer trust during migrations.
* **Seamless e-Commerce Experience**: Ideal for migrating the store without losing valuable customer-generated content.

### Requirements
* **HelpfulCrowd installed on both platforms: a**s each e-commerce platform use different product IDs, you will need to install a new HelpfulCrowd App on each different store, using a different email address for each installation so that it has a unique App registration.
* **SKU Integrity**: It requires identical product SKUs across both the old and new platforms to successfully match and transfer, reviews and questions.

### Steps to set up SiteSync 

1. **Get the __target__ store’s Hash ID (unique identifier) - t**he HASHID that relates to the store that you wish to copy or migrate the reviews/Q&A over to**.** You will find it under **Settings → Account  → Unique Store HashId** in the HelpfulCrowd app of the target store.
![Finding Hash ID](https://storage.crisp.chat/users/helpdesk/website/-/6/6/f/b/66fbd5d04fe00400/image_nyyhc.png)

2. In the store that you want to copy the reviews to -> Navigate to **Marketing → SiteSync** in the HelpfulCrowd dashboard.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/f/b/66fbd5d04fe00400/image_nsve5p.png)

3. **Select Sync method:**

** **  **> Bidirectional sync** - (Enable for both-way syncing between stores). If **Disabled**, reviews and questions will sync only **one-way**—from the referenced store into the current  store.
**   > Continuous sync** - (Enable to keep syncing automatically) When **Enabled**, syncs happen continuously either one-way or bidirectionally, depending on the Bidirectional setting.

![Bidirectional and Continuous sync](https://storage.crisp.chat/users/helpdesk/website/-/6/6/f/b/66fbd5d04fe00400/image_1pjvv5z.png)


4. **Date range** - Select the **“From”** and **“To”** dates to sync only those reviews/Q&A created within that specified time period.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/f/b/66fbd5d04fe00400/image_s3d86l.png)


5. Once the **SiteSync** is set up, you can click on **"Start Syncing"** button, and it will start syncing the reviews to the new store. Please note that the syncing may take few minutes depending on the number of the reviews.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/f/b/66fbd5d04fe00400/image_kftwu.png)


6. **Delete Synced Data** - It will help you delete the synced reviews from the **current store**.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/f/b/66fbd5d04fe00400/image_3el2j9.png)


7. **Deactivate Sync** - It will pause the syncing process, and it can be resumed by clicking on Activate sync button.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/f/b/66fbd5d04fe00400/image_1ifqqt6.png)](https://storage.crisp.chat/users/helpdesk/website/-/6/6/f/b/66fbd5d04fe00400/image_1glaq81.png)



As always, if  you have any questions or need assistance, just reach out to us in Chat.

**We also recommend reading:**

*   [Migrating to a new platform](https://www.guides.helpfulcrowd.com/en/article/migrating-to-a-new-platform-17l99hw/)
*   [Saving a file as .csv file with UTF-8 encoding](https://helpfulguides.crisp.help/en/article/encode-and-create-utf-8-import-files-as-and-save-them-as-csv-1p8cmww/)
*   [Import Product Reviews](https://www.guides.helpfulcrowd.com/en/article/import-product-reviews-wof0oy/?bust=1753350258649)
*   [Import Orders](https://helpfulguides.crisp.help/en/article/import-past-historic-online-orders-1652i0f/)