> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://www.guides.helpfulcrowd.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Sending requests for offline orders

Many of our members have businesses that have offline orders. They attend trade shows or have drop-in orders off the street. 

As these orders aren't processed online review requests aren't automatically sent, which is why we created the offline order import tool.

Review requests can be sent for offline orders either as:

*   **Single requests** - web form entry for single requests
*   **Bulk upload import** - for importing multiple offline orders

## Single request

To create a single request, goto [Collection > Review Requests](https://app.helpfulcrowd.com/cp/collection/review_requests)

The _+ New request_ button is in the top right hand corner of the app screen.

_Screenshot: Action for creating single offline review request_


![](https://storage.crisp.chat/users/helpdesk/website/66fbd5d04fe00400/image_ohwmdj.png)

The _New review request_ screen will open. Just complete the fields, select the product and schedule date and that's it! The review request will be automatically queued.  
  
_Screenshot: Single offline review request_

![](https://storage.crisp.chat/users/helpdesk/website/66fbd5d04fe00400/image_13zo65w.png)

**Pro tip:** to send the review request immediately just select a date and time in the past.  

## Bulk request

To create a bulk request, goto [Collection > Review Requests](https://app.helpfulcrowd.com/cp/collection/review_requests)

The _Bulk request_ button is in the top right hand corner of the app screen.

![](https://storage.crisp.chat/users/helpdesk/website/66fbd5d04fe00400/image_129nr0p.png)

The _Bulk request_ screen will open. Choose the file you have formatted into .csv UTF-8 , upload it and all review requests will be automatically queued.

Read about formatting the file correctly into [UTF-8](https://helpfulguides.crisp.help/en/article/encode-and-create-utf-8-import-files-as-and-save-them-as-csv-1p8cmww/)
  
_Screenshot: Bulk offline review request_

![](https://storage.crisp.chat/users/helpdesk/website/66fbd5d04fe00400/image_dtidbp.png)

**We also recommend reading:**

*   [Sending review requests](https://helpfulguides.crisp.help/en/article/scheduling-review-requests-for-online-orders-1b4tops/)
*   [Personalising review request email templates](https://helpfulguides.crisp.help/en/article/personalise-review-request-email-templates-1x19e1y/)