> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://www.guides.helpfulcrowd.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Review Rewards

Give a 'little something' back to your customers with Review Rewards. It only takes two simple steps to setup using Thank-you emails.

![](https://storage.crisp.chat/users/helpdesk/website/b5bb429f7447d800/e5ead5c4-863d-4925-80d9-0f65de_1ajorg3.jpeg)

### Review Rewards work like this:

1.  First and reminder [review request email templates](https://helpfulguides.crisp.help/en/article/personalise-review-request-email-templates-1x19e1y/) highlight to your customer that you'll send them a 'secret surprise' for taking the time to write a review
2.  When the customers submits the review, they receive a [Thank-you email](https://helpfulguides.crisp.help/en/article/thank-you-emails-for-reviews-b59obx/) with the coupon code

### Review Reward Setup steps

1.  Customise the [Review Request Email templates](https://helpfulguides.crisp.help/en/article/personalise-review-request-email-templates-1x19e1y/) and let your customers know that if they write a review you'll send them a 'secret surprise' for their time and feedback
2. Customise the positive AND critical [Thank-you Email templates](https://helpfulguides.crisp.help/en/article/thank-you-emails-for-reviews-b59obx/) and include a static coupon code that you generated in your Ecommerce platform

Remember to also ensure that you detail any coupon restrictions - eligible products, expiry dates or other relevant coupon information.

_Screenshot: Positive Thank-you email template_ 

![](https://storage.crisp.chat/users/helpdesk/website/fd217f83096cf800/cc1e867e-3c1d-4b81-baca-cc89ba_1efakg0.png)

**Pro tip:** Consider using a higher value coupon in the **critical** review Thank-you email. This is a great way to show that you genuinely care and appreciate your customers open and honest feedback. It's also a great way to get a second chance to delight them.

Best practice suggests (and HelpfulCrowd agree) that when offering coupons, gifts or discounts in connection to reviews, they should **not be offered** in exchange for favourable or positive reviews only. 

**We also recommend reading:**

*   [Say Thank-you](https://helpfulguides.crisp.help/en/article/thank-you-emails-for-reviews-b59obx/) - customising Thank-you email templates
*   [Personalising Review Requests](https://helpfulguides.crisp.help/en/article/personalise-review-request-email-templates-1x19e1y/) - customising review request email templates