> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://www.guides.helpfulcrowd.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Question and Answer (Q&A) publishing guidelines

There are instances when a question should not be published. 

Below are some best practice guidelines to help you decide when a question should and shouldn't be published.

Generally questions should not be published if it:

*   is unclear, does not make sense or the text is incomprehensible
*   is not relevant or is off topic
*   is about a competitors product
*   contains sensitive personal information - yours or someone elses
*   contains inappropriate language
*   contains information which is defamatory, criminal in nature or related to litigation

It is best to apply common sense and be conservative if you are not sure.

**We also recommend reading:**

*   [Review publishing guidelines](https://helpfulguides.crisp.help/en/article/review-publishing-guidelines-17ycbt5/)
*   Answering customers questions