> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://www.guides.helpfulcrowd.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Publishing Reviews

If you like to have full control over which reviews are published or perhaps you like to add comments to reviews and then publish, then find out how quick and easy it is with HelpfulCrowd.

**Review publishing works like this:**

1.  **Customer** writes review and it is given the status of _Pending_
2.  We **notify** you by email that a new review has been received with a direct link to moderate
3.  Click on the link (or open the APP) to view, comment and **publish**
4.   Using [Social Push](https://helpfulguides.crisp.help/en/article/setting-up-social-push-1m2s5j4/) you can also share the review on connected social channels (optional)

**Points to note:**

*   All pending reviews can be published with 1-click
*   Reviews can be unpublished at any time
*   Comments can be added and published against reviews after they have been published at anytime
*   Comments against reviews can be updated and re-published at anytime
*   A review can be un-published and then published at any time
*   If Auto Publishing is enabled a notification email is sent and the review is automatically published

_Screen capture: Publishing, adding a comment, deleting a comment and unpublishing a review_

![](https://storage.crisp.chat/users/helpdesk/website/66fbd5d04fe00400/2022-07-2822-11-57_12addxf.gif)

**We also recommend reading:**

*   How to publish Q&A
*   [Publishing Reviews across similar products](https://helpfulguides.crisp.help/en/article/setting-up-product-groups-1gfk9h7/)
*   [Sharing Reviews on Social channels](https://helpfulguides.crisp.help/en/article/setting-up-social-push-1m2s5j4/)