> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://www.guides.helpfulcrowd.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Migrating to a new platform

## 🔄 Review Migration Overview

HelpfulCrowd is available on all leading eCommerce platforms, so migrating your reviews to your new stores is usually super simple.

Before getting started, it's worthwhile understanding about how HelpfulCrowd works with different e-commerce platforms.

When you create a new product in a platform, the platform assigns their own unique product identifier (ID). For this reason, it is not possible to use your existing HelpfulCrowd account to the new store, so you will first need to install HelpfulCrowd on your new store first before attempting to migrate.

## 🚚 Migration Options

### **Option 1: Automated Migration via HelpfulCrowd SiteSync**

If both stores use identical product SKUs, we can automatically migrate the reviews using our **SiteSync** feature. This seamless process transfers reviews from the old app to the new app without any manual editing.

### **Option 2: Export & Import Manually**

1. Request the **reviews export file** by contacting us via chat or [email](mailto:team@helpfulcrowd.com).
2. In the CSV file:
* Locate the first column labeled `product_id`
* Update the values in this column to match the new store’s product IDs
3. Once updated, import the file into our app:
* Go to **Tools → Data Import → Import Reviews**
4. Reviews will then be processed and mapped to the corresponding products in your new store.

### **Option 3: Manual Assistance for Small Catalogs**
If your store contains approximately **20 products or fewer**, we offer complimentary **manual migration** to ensure accuracy and minimize effort on your part.

**We also recommend reading:**

*   [Exporting Reviews](https://www.guides.helpfulcrowd.com/en/article/exporting-reviews-1yc0zix/)
*   [Importing Product Reviews](https://www.guides.helpfulcrowd.com/en/article/importing-product-reviews-wof0oy/)
*   [Encode and create UTF-8 import files as and save them as .csv](https://www.guides.helpfulcrowd.com/en/article/encode-and-create-utf-8-import-files-as-and-save-them-as-csv-1p8cmww/)