> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://www.guides.helpfulcrowd.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Media Reviews

If a picture is worth a 1,000 words...how many is a video worth?  

![](https://storage.crisp.chat/users/helpdesk/website/5cb7981efba72c00/f73063e9-b9c0-4634-ad22-ed1075_1x3oksd.jpeg)

Photo credit: Dũng Trần Việt, @chunnysocrazy. Unsplash.

Media Reviews are available as standard on all HelpfulCrowd plans.

With HelpfulCrowd Media Reviews, real customers can upload their own photos and videos of your products which has been proven to significantly increase buyers confidence and sales conversion rates over conventional stock images.

Up to 5 media items (photos or videos) in total can be uploaded with each review. Each video can be 30 seconds in length. You have full control over which media to publish to your storefront alongside the review.

### Media reviews work like this:

1.  The customers has the option to take or seamlessly upload the media content on the fly - mobile, tablet or desktop
2.  If Auto Publish is enabled for both reviews and media, then all media content will automatically be published - it is possible to un-publish previously auto published media at a later time
3.  It is possible to **disable** Auto Publish for media content at Settings > Reviews
4.  Published media items are displayed with as a thumbnail with the review and can be opened and perused in a lightbox

### Media Reviews Setup steps

1.   Goto [Moderation > Settings](https://app.helpfulcrowd.com/cp/moderations/settings)
2.  **Enable** or **disable**
3.  **Save** changes


![](https://storage.crisp.chat/users/helpdesk/website/66fbd5d04fe00400/image_15qwfgc.png)

### Publishing and un-publishing media

If the review has been published, then any media content attached to that review can be manually un-published or published simply by dragging the media in Published, and Unpublished box respectively.

*Screen capture: Manually publishing and un-publishing media items*

![](https://storage.crisp.chat/users/helpdesk/website/66fbd5d04fe00400/2022-07-2812-45-26_1xlyo7x.gif)

**To manually publish or un-publish media items**

1.  Goto [Moderation > Reviews](https://app.helpfulcrowd.com/cp/moderation/reviews)
2.  Goto the media review
3.  **Hold** the mouse click for a second and **Drag** the media in Published media box to publish, and in Unpublished box to unpublish 

###### Media status

* **Published Media**

![](https://storage.crisp.chat/users/helpdesk/website/66fbd5d04fe00400/image_lhm6qe.png)

* **Unpublished Media**

![](https://storage.crisp.chat/users/helpdesk/website/66fbd5d04fe00400/image_6nvzrm.png)

**We also recommend reading:**

*   [Social Push](https://helpfulguides.crisp.help/en/article/setting-up-social-push-1m2s5j4/)
*   [Facebook: Product Review tab](https://helpfulguides.crisp.help/en/article/facebook-product-reviews-k8havb/)