> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://www.guides.helpfulcrowd.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do Ratings & Reviews work?

HelpfulCrowd is one of the simpliest, easiest, yet most powerful platforms for collecting, curating and sharing your best Ratings & Reviews.

Here's how Ratings and reviews work for online orders.

1.  **Online order placed**
2.  **First review request sent** - after a set number of days (your choice) depending on the trigger rule you have specified (again, your choice), the customer receives a review request via email
3.  **Reminder review request sent (optional)** - if the customer doesn't reply to the first request or there are outstanding reviews for items on the order, HelpfulCrowd can be configured to automatically send a review request reminder
4.  **Collect** - we'll notify you by email when a customer leaves a review and whether it requires action
5.  **Curate**  - add comments or reply directly and privately to the customer
6.  **Share** - publish your best reviews to the storefront and share on your social channels with [social push](https://helpfulguides.crisp.help/en/article/setting-up-social-push-1m2s5j4/)

**Note:** HelpfulCrowd strongly recommends that all relevant product reviews are published to the storefront. This creates trust and builds credibility for your business's reputation. Read about our [Auto Publish](https://helpfulguides.crisp.help/en/article/auto-publish-1bw9epu/) feature and check out our [blog](http://www.helpfulcrowd.com/blog/) on a regular basis to read our articles covering many topics including how to best manage [negative reviews](https://helpfulguides.crisp.help/en/article/managing-negative-reviews-nnsshr/)

**We also recommend reading:**

*   [What are Ratings & Reviews?](https://helpfulguides.crisp.help/en/article/what-are-product-ratings-reviews-kyq2j7/)
*   [Why is User Generated Content (UGC) important?](https://helpfulguides.crisp.help/en/article/what-is-user-generated-content-ugc-and-why-is-it-so-important-for-my-business-1j9e8zl/)
*   [Why are Ratings & Reviews important for my business?](https://helpfulguides.crisp.help/en/article/why-are-ratings-reviews-important-for-my-business-1bhqzdk/)