> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://www.guides.helpfulcrowd.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# CSV Uploading Products to HelpfulCrowd

_This feature is only available to accounts created as custom websites_

Go to [product catalog](https://app.helpfulcrowd.com/cp/products/catalog) page in HelpfulCrowd control panel and click **Upload products** button:


![](https://storage.crisp.chat/users/helpdesk/website/66fbd5d04fe00400/image_193l0g9.png)

This will open file upload page, where you can feed your product catalog as a CSV file. 


![](https://storage.crisp.chat/users/helpdesk/website/66fbd5d04fe00400/image_124ef0l.png)

The CSV file has to be in specific format. Follow these steps to prepare it:

1.  Create a spreadsheet with your current product catalog. On many e-commerce platforms, this can be done with an export feature
2.  Download our product catalog [template](https://res.cloudinary.com/helpfulcrowd/raw/upload/v1535241240/app_resources/upload_products_example_hwgjtx.csv) in CSV format
3.  Open both files in a spreadsheet editor program like Google Sheets (recommended) or Microsoft Excel
4.  Copy data from your exported file to our template. Chances are your export file will have more information but we only need ID, name, URL, and an image URL. Read more about product fields [here](https://helpfulguides.crisp.help/en/article/manually-adding-products-to-helpfulcrowd-v96lus/)
5.  Save the updated template in CSV format. Make sure it is valid CSV file, with values separated by commas and with UTF-8 encoding
6.  Click **Choose file** and located your newly updated CSV file
7.  Click **Upload**

Subsequent uploads of new product images or titles will overwrite and update the previous details for that unique product ID.  
  
Learn how to [create product](https://helpfulguides.crisp.help/en/article/manually-adding-products-to-helpfulcrowd-v96lus/) record directly in our app instead.