Working with Reviews and Q&A

A collection of articles that cover how to work with reviews

24 articles in this collection
Written by Ian and Anna

Key Features

Media Reviews

Collect authentic videos and photos with customer reviews and showcase them on your site and social sites

Written by Ian
Updated over a week ago

Storefront reviews

Allow anyone to write product reviews from the storefront

Written by Ian
Updated over a week ago

Product/Service email review request suppression

Disable review requests for specific products

Written by Ian
Updated over a week ago

The Smart Email Assistant

Start offline customer conversations in 1-click

Written by Ian
Updated over a week ago

Customer email review request suppression

Respect customers mailing preferences by removing them from review requests emails

Written by Ian
Updated over a week ago

Suppress review requests for repeat customers who have already reviewed the product

Respect your loyal customers by only sending them a review request for products they haven't reviewed

Written by Ian
Updated over a week ago

Auto Publish

Unleash possibly the most valuable marketing tool for your business

Written by Anna
Updated over a week ago

ContentGuard™ Overview

Automatically protect your business from publishing inappropriate content

Written by Ian
Updated over a week ago

ContentGuard Text™

How to setup and use HelpfulCrowds inappropriate content text filter

Written by Ian
Updated over a week ago

ContentGuard Vision™

How to use HelpfulCrowds profanity image filter

Written by Ian
Updated over a week ago

ContentGuard Control™

How to manually suppress and report inappropriate content

Written by Ian
Updated over a week ago

Automatic storefront language translation

How to change the default language displayed by HelpfulCrowd on the storefront

Written by Ian
Updated over a week ago

Share URL product review links with shipped products

How to collect product reviews by sharing the product URL review link

Written by Ian
Updated over a week ago

Moderating & Publishing Reviews

Review publishing guidelines

This document outlines the HelpfulCrowd Review publishing guidelines

Written by Anna
Updated over a week ago

Publishing Reviews

How to manually publish a review to your storefront and social channel

Written by Ian
Updated over a week ago

Unpublishing Reviews

How to unpublish a review and hide it from public view

Written by Ian
Updated over a week ago

Pushing reviews and Q&A to your social channels

How to share your best reviews and Q&A on social channels

Written by Ian
Updated over a week ago

Sharing reviews across products

Display single review on multiple product pages

Written by Ian
Updated over a week ago

Managing negative reviews

Tips on how to best manage negative reviews and why they are good for your business

Written by Ian
Updated over a week ago

Creating and Managing Review Requests

Scheduling review requests for online orders

How to configure when to send automatic review requests for online orders

Written by Ian
Updated over a week ago

Sending requests for offline orders

How to generate review requests for offline orders

Written by Ian
Updated over a week ago

Question and Answer

Share Q&A across different products

This document provides guidance on how to share Q&A across multiple products

Written by Ian
Updated over a week ago

Personalise Social Push (Q&A) template

How to personalise the Q&A Social Push template

Written by Ian
Updated over a week ago

Question and Answer (Q&A) publishing guidelines

This document outlines the HelpfulCrowd Q&A publishing guidelines

Written by Anna
Updated over a week ago