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Working with Reviews and Q&A
Working with Reviews and Q&A
A collection of articles that cover how to work with reviews
24 articles in this collection
Written by
Ian
and
Anna
Key Features
Media Reviews
Collect authentic videos and photos with customer reviews and showcase them on your site and social sites
Written by
Ian
Updated over a week ago
Storefront reviews
Allow anyone to write product reviews from the storefront
Written by
Ian
Updated over a week ago
Product/Service email review request suppression
Disable review requests for specific products
Written by
Ian
Updated over a week ago
The Smart Email Assistant
Start offline customer conversations in 1-click
Written by
Ian
Updated over a week ago
Customer email review request suppression
Respect customers mailing preferences by removing them from review requests emails
Written by
Ian
Updated over a week ago
Suppress review requests for repeat customers who have already reviewed the product
Respect your loyal customers by only sending them a review request for products they haven't reviewed
Written by
Ian
Updated over a week ago
Auto Publish
Unleash possibly the most valuable marketing tool for your business
Written by
Anna
Updated over a week ago
ContentGuard™ Overview
Automatically protect your business from publishing inappropriate content
Written by
Ian
Updated over a week ago
ContentGuard Text™
How to setup and use HelpfulCrowds inappropriate content text filter
Written by
Ian
Updated over a week ago
ContentGuard Vision™
How to use HelpfulCrowds profanity image filter
Written by
Ian
Updated over a week ago
ContentGuard Control™
How to manually suppress and report inappropriate content
Written by
Ian
Updated over a week ago
Automatic storefront language translation
How to change the default language displayed by HelpfulCrowd on the storefront
Written by
Ian
Updated over a week ago
Share URL product review links with shipped products
How to collect product reviews by sharing the product URL review link
Written by
Ian
Updated over a week ago
Moderating & Publishing Reviews
Review publishing guidelines
This document outlines the HelpfulCrowd Review publishing guidelines
Written by
Anna
Updated over a week ago
Publishing Reviews
How to manually publish a review to your storefront and social channel
Written by
Ian
Updated over a week ago
Unpublishing Reviews
How to unpublish a review and hide it from public view
Written by
Ian
Updated over a week ago
Pushing reviews and Q&A to your social channels
How to share your best reviews and Q&A on social channels
Written by
Ian
Updated over a week ago
Sharing reviews across products
Display single review on multiple product pages
Written by
Ian
Updated over a week ago
Managing negative reviews
Tips on how to best manage negative reviews and why they are good for your business
Written by
Ian
Updated over a week ago
Creating and Managing Review Requests
Scheduling review requests for online orders
How to configure when to send automatic review requests for online orders
Written by
Ian
Updated over a week ago
Sending requests for offline orders
How to generate review requests for offline orders
Written by
Ian
Updated over a week ago
Question and Answer
Share Q&A across different products
This document provides guidance on how to share Q&A across multiple products
Written by
Ian
Updated over a week ago
Personalise Social Push (Q&A) template
How to personalise the Q&A Social Push template
Written by
Ian
Updated over a week ago
Question and Answer (Q&A) publishing guidelines
This document outlines the HelpfulCrowd Q&A publishing guidelines
Written by
Anna
Updated over a week ago