We'll show you how to get setup and running on HelpfulCrowd in 3 simple steps:

  1. Signup for HelpfulCrowd
  2. Connect Squarespace to HelpfulCrowd 
  3. Finish by just adding two (2) scripts to your Squarespace site 

If  you plan on using HelpfulCrowd to automatically collect reviews after a customer purchase from your Squarespace powered Commerce store, we strongly recommend that you are on the Squarespace Advance Commerce plan, which lets you access to the Squarespace API feature for automatic inventory and order syncing.

The following guide assumes that you are subscribed to the Squarespace Advance Commerce plan.

1. Signup for HelpfulCrowd

  • Go to to our signup page at HelpfulCrowd.com and signup with email. 
  • After filling in the fields click on the Sign up with email button. 

2.Connect Squarespace to HelpfulCrowd

  • After signing up you will see the following screen. 
  • Click on the button Connect with Squarespace.
  • After clicking on Connect with Squarespace, you should be taken to the following screen, the HelpfulCrowd connecting portal. 

Before proceeding, please ensure that your Squarespace store is:

  • Visible to the PUBLIC

You now need to login to your Squarespace site so that we can get the URL and API information to paste into the HelpfulCrowd connection portal.

  • Keep the HelpfulCrowd connection portal screen tab open and open a new tab in your browser or a new browser window. 
  • Log into your Squarespace account and then open Squarespace site that you want to connect to HelpfulCrowd. 
  • After selecting your site, you should see your Squarespace site administration menu page, similar to the page below.

We're now going to get the URL for your store to paste into the HelpfulCrowd connect screen. 

  • Go to Settings > Domains
  • The Built-in Domain is the URL that we use in the HelpfulCrowd connection portal field.

Note: it needs be the correct prefix and format. So a quick tip is to look at your browser URL and just copy > paste the URL from the start (http/https) to the end to the squarespace.com, similar to the example below.

  • Head back over to the HelpfulCrowd page and paste this into the URL field in the HelpfulCrowd connection portal
  • Click Connect

Congratulations! your Squarespace site is now connected to HelpfulCrowd.

We are now just only one step away from automatically importing all your products and new orders when received in your store.

3. Add two (2) scripts to your Squarespace site 

 Now that Squarespace and HelpfulCrowd are connected, we just need to add two scripts to your Squarespace site. These scripts allow us to do all the heavy lifting for you and allow us to send review requests on your behalf after a customer places an order.

The two scripts allow us to:

  1. Automatically add our 4 default display widgets snippets into your site pages and pull existing and new products to HelpfulCrowd from your product catalog - so that we can collect reviews at the product level from orders.
  2. Know when an order has been place in your store, so that we can ask Squarespace to send the details so that we can create the review request email.

Are you ready? Let's do this!

 After connecting, you should automatically be taken to the HelpfulCrowd setup guide shown below.

No problem if not, you can easily get to it either two ways.

  1. Clicking on the setup guide icon highlighted with the arrow; or
  2. Going to Settings > Tools > Setup guide  

We now want to click on the option step Add Squarespace scripts, which should open a page similar to below.

We're now going to copy the first script and paste into the head of the all your Squarespace site pages.

  • Hover over the script and you should see a Click to copy popup.
  • Click on this.

You're getting the hang of this by now we're sure, so we'll just give you the main navigation steps. 

  • Head back over to your Squarespace Admin panel.
  • From your main site admin page, go to Settings > Advance > Code injection
  • Paste the script in to the HEADER section
  • Save

Only one more script to go. Ready to rinse and repeat?

Head back over to the HelpfulCrowd setup guide and click to copy on the second script.

  • Head back over to your Squarespace Admin panel.
  • On the Code injection page scroll down....past the FOOTER and LOCK PAGE sections until you see the ORDER CONFIRMATION PAGE section.
  • Paste the script into the ORDER CONFIRMATION PAGE section.
  • Save

You're all done!

We'll now start automatically importing your products in the background. You can also refresh your product list at any time by just refreshing your browser whilst logged into your Squarespace admin panel.

You can now continue with finishing setting up HelpfulCrowd, customizing email templates, email triggers and even importing historic orders.

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