Product Based Plans
Q: Do inactive products get counted towards my product catalog?
A: Inactive products can arise because they are currently out of stock or are discontinued. A product may be inactive in your eCommerce stores but still active in HelpfulCrowd. Any product that is not hidden in the HelpfulCrowd catalog will be counted towards your plan count.
Q: Do variant products get counted towards my product catalog?
A: Generally no. If the product is setup as a variant in your eCommerce platform, it will usually be counted as a single product in HelpfulCrowd. If however you have created variants as separate products with their own product ID, then these will be counted as separate products in HelpfulCrowd.
Review Request Based Plans
Q: Do unused in-plan emails rollover or expire at the end of the relevant billing period?
A: Unused in-plan emails expire at the end of the relevant billing period.
Q: Do unused out-of-plan emails rollover or expire at the end of the relevant billing period?
A: Unused or excess out-of-plan emails expire at the end of the relevant billing period.
Q: Are out-of-plan emails always automatically added? Can I choose to disable them?
A: No. Out-of-plan emails are always automatically added if needed. It is not possible to disable them.
Q: Is the billing period always based on the calendar month or does it change?
A: The billing period (plan cycle or billing month) is based on the date that you joined HelpfulCrowd. All order activity will be captured and reported in the same period as the billing period.