HelpfulCrowd Basics

A collection of Frequently Asked Questions (FAQs)

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36 articles in this collection
Written by Ian and Anna
General

What is HelpfulCrowd?

What HelpfulCrowd can do for your business
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Written by Anna
Updated over a week ago

What is User Generated Content (UGC) and why is it so important for my business?

User Generated Content includes Ratings & Reviews and Questions & Answers
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Written by Anna
Updated over a week ago

How long does it take to install and setup HelpfulCrowd?

HelpfulCrowd installation and setup time.
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Written by Anna
Updated over a week ago

Can I temporarily deactivate HelpfulCrowd?

How to temporarily deactivate HelpfulCrowd, entirely or partially
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Written by Ian
Updated over a week ago

What platforms do you currently support?

A list of currently supported eCommerce platforms
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Written by Anna
Updated over a week ago

What languages do you currently support?

Automatic multilingual and local language support for the Helpfulcrowd storefront widgets
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Written by Anna
Updated over a week ago

Can I import existing Reviews and Q&A?

Import features available in HelpfulCrowd
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Written by Anna
Updated over a week ago

Who decides what is shared and published?

Publishing control for content published on your channels
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Written by Anna
Updated over a week ago

How do I request a feature you don’t currently have?

Vote or request a feature that is not currently available on HelpfulCrowd
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Written by Anna
Updated over a week ago

Who owns the data that is collected from my customers?

This document outlines data ownership collected from reviews and Q&A
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Written by Anna
Updated over a week ago

Does HelpfulCrowd have Content Publishing Guidelines?

This document outlines the HelpfulCrowd content publishing policy
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Written by Ian
Updated over a week ago
Product Ratings & Reviews

What are Product Ratings & Reviews?

An overview of Product Rating & Reviews
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Written by Anna
Updated over a week ago

Why are Ratings & Reviews important for my business?

Benefits of Ratings & Reviews
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Written by Anna
Updated over a week ago

How do Ratings & Reviews work?

An overview of how Ratings & Reviews work
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Written by Anna
Updated over a week ago

What is a review request?

Product review request definition
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Written by Ian
Updated over a week ago

How do you collect reviews and what is FRX™?

This document outlines how HelpfulCrowd collects reviews for you
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Written by Anna
Updated over a week ago

What is a Verified Review?

Definition of Verified Review
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Written by Anna
Updated over a week ago

What is Review Inertia™?

An explanation of how HelpfulCrowd collects more reviews than other platforms
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Written by Anna
Updated over a week ago

How many reviews can I expect to collect on average?

An explanation on review collections rates and contributing factors
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Written by Anna
Updated over a week ago

What product review & rating features are currently available?

An outline of the key product rating & review features
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Written by Anna
Updated over a week ago

Why don’t you have recommended products in review email requests?

Recommended and suggested products
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Written by Anna
Updated over a week ago

Can customers opt out of emails?

How customers can unsubscribe from emails
Ian avatar
Written by Ian
Updated over a week ago

Rich Snippet and Star Ratings in Google Search

An explanation of Rich Snippets and what you can do to improve displaying star ratings in search results
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Written by Ian
Updated over a week ago